
旅遊協議──您的協議 免責聲明 旅遊安全 訂位及取消辦法 訂位及訂金 繳清餘款 取消及退款辦法 費用包括 團體經典系列費用 旅館 餐食 觀光 門票 領隊導遊 費用不包括 |
一般規則 未使用的部份 保證團費 保證出發 團體旅遊參與須知 語言 行李須知 個人變更行程 其他手續費 旅遊文件/電子機票 護照/簽證 兒童收費辦法 購物須知 隱私權聲明 文責問題 |
旅遊協議──您的協議
您的旅遊協議是與 Peony Tours (勵馳旅遊Ritz Tours Inc的子公司)簽訂的。本公司(甲方)一旦接受顧客(乙方)之旅遊訂位,並收到乙方之訂位訂金,雙方即達成此項具法律約束力的旅遊協議。乙方同意詳閱此協議,並接受協議中之條款及約定,允許甲方依照其隱私權政策使用乙方之相關信息。根據協議中之條款及約定,甲方保留以下之權利取消乙方的預訂、退還乙方的訂金、拒絕簽發或撤銷確認。
旅遊安全
旅遊安全是全球共同關切的嚴肅議題。世界各地隨時有各種情況發生,加上各國政府針對這些情況所發佈的「旅遊忠告」,可能迫使甲方改變行程,甚或取消行程。乙方同意接受旅遊期間萬一因安全顧慮所帶來的困擾和不便。
訂位及取消辦法:
- 訂位及訂金:
旅客應提供有效旅行證件辦理報名及訂位手續,同時繳納訂金每人US$300,本公司將依據護照上的姓名開具所有文件或機票等。必要時本公司有權要求支付機票訂金。
- 繳清餘款:
- 不含機票 (Land Only / Land & Cruise Packages): 餘款須於出發日期60天以前交清 (例外:PRD, PRI - 100天);如未於規定期限前交清,本公司有權取消訂位並收取規定之取消費用;如報名時距離出發日期不足60天 (例外:PRD, PRI - 100天),須立即付清全額費用。
- 含機票 (Land & Air Packages): 餘款須於出發日期60天 (例外:PRD, PRI - 100天) 以前交清,但必要時本公司有權要求更早支付機票的費用。當旅客出發前60天內 (例外:PRD, PRI - 100天) 才報名,得立即繳清全額費用;如餘款未於規定期限前交清,本公司有權取消所有訂位並收取規定之取消費用,或逕行取消機票的部份而改為不含機票。逾期付款,本公司將收取費用每人每次US$50。
- 取消及退款辦法:
- 取消一般訂位時,本公司將收取每人費用如下:
- $100 出發日期前120天或以上取消者
- $200 出發日期前60~119天取消者
- $300 出發日期前30~59天取消者
- $500 出發日期前15~29天取消者
- $1000 出發日期前3~14天取消者
- 100%的團費 出發日期前48小時內取消,含出發當日没有出現者
- 取消PRD, PRI 訂位時,本公司將收取每人費用如下:
- US$100 出發日期前181天或以上取消者
- US$300 出發日期前101~180天取消者
- 50%的團費 出發日期前30~100天取消者
- 100%的團費 出發日期前0~29天取消者,含出發當日没有出現者
- 取消PNI 訂位時,本公司將收取每人費用如下:
- US$300 出發日期前60天或以上取消者
- 50%的團費 出發日期前30~59天取消者
- 100%的團費 出發日期前0~29天取消者,含出發當日没有出現者
- 取消方式:取消訂位限以親自送達,或郵遞、電子郵件、傳真等書面通知方式辦理,恕不接受口頭或電話等方式辦理。
- 第三方之罰款或費用:不論在出發日期前多久,若取消或變更訂位時機票、酒店、船票、火車票或其他第三方之訂位已開具,或已與相關單位作最後確認,在此情況下,除本公司規定之罰款外,並得按上述第三方之規定收取手續費及罰款。
- 單房加價:若原定兩人共用一房,其中一人因故取消,另一人因此得以單獨佔用一房者須承擔所產生的單房加價。
- 機票:一旦訂位確認,本公司收到訂金後,有權立即開具機票。
- 額外安排:若旅客因個人因素,而要求相關單位作額外安排,所衍生的費用悉由旅客自付,而且一旦確認後,倘有更改,得收取該項費用全額以為罰款。
- 取消一般訂位時,本公司將收取每人費用如下:
費用包括:(費用以每人計,以美金為準)
- 機票
A. 含機票(Land & Air Packages): 指同時購買陸上/遊輪產品以及國際段機票者。
- 含由行程中註明之美國國內機場出發的國際段經濟艙來回團體機票及行程之中段機票。
- 由美國其他城巿出發,其美國境內的機票加價請洽本公司。
- 本公司保留為團體決定使用或更改國際段航空公司及航線的權利,不另行通知。旅客選擇購買自己的美國國內段機票,其費用及風險概由旅客自行承擔。
- 所含機票費用內包括航空公司燃油附加費及機票稅、機場稅及政府費用等,係依各相關單位於手冊付印或網站上載時所公佈,但相關單位有權隨時調整,概由旅客自行承擔(已繳清全額費 用者不在此限)。報名時,請上本公司網站查詢最新費用。
- 所含機票費用不包括航空公司任何行李費用或預先劃位費用。旅客如需預先劃位,請自行聯絡航空公司並繳納相關費用。
- 為加強保障公眾的健康與安全,防止傳染病毒,有些目的地國家實施「飛機滅蟲」(機艙滅蟲)的規定。查詢這些國家的名單,請看美國交通部網站: https://www.transportation.gov/airconsumer/spray.
- 更多本公司機票規定,請點擊「機票政策」。
B. 不含機票(Land Only / Land & Cruise Packages):僅購買陸上/遊輪產品;如無特別註明,機票完全自理者。- 由原居地至目的地的往返機票概由旅客自理。購票前,須查明行程開始及結束的城巿和機場、抵達及離開的日期和時間等。
- 本公司提供之特惠機票一般須出發60天以前(PRD, PRI - 100天)購買,請來電洽詢。
- 原僅購買「陸上/遊輪產品」(Land Only / Land & Cruise Packages) 的旅客,可在出發前100天或以上更改為「陸上/遊輪+國際段機票全套產品」(Land + Air Packages),免支付機票附加費;如在出發前60 - 99天內更改,則需支付機票附加價。在本公司確認團體確定成行之前,請勿購買任何機票。
- 機票自理者,本公司恕不提供行程抵達的接機(機場至酒店)或行程結束的送機(酒店至機場)服務。
酒店入住時間:下午2:00 - 4:00以後
酒店退房時間:上午10:00 - 11:00以前
(入住及退房時間因酒店而異)
- 旅館:
- 旅館住宿以兩人一房為原則(單床或雙床)。部份旅館有每房最高人數限制,尤其歐洲旅館房間及床位一般均不如美國寬敞,如欲三人使用一房,請報名時詳洽本公司。
- 旅客單獨使用一個房間,除團費外尚須繳交單人房加價。恕本公司無法代旅客安排室友。
- 在特殊情況下(加車、加團或旅館超賣等),表列旅館不能使用時,本公司有權以其他同等級旅館取代,恕不另行通知。
- 餐食:
含行程中註明的餐食,於旅館、當地餐廳、飛機上或船上供應。視行程實際狀況之需要,部份城巿屆時或以午餐取代晚餐。如無特別註明,飲料概由旅客自理。
- 觀光:
本公司致力於提供行程中註明之所有觀光遊覽,但最終實際安排將由本公司領隊導遊及當地接待單位視實際狀況而決定。在極少數可能超出本公司所能控制範圍的情況下,例如天氣狀況、航班、時間、安全、疾病、示威、罷工、政治、戰爭或其他人力不可抗拒的因素,行程可能被迫作相應之調整。在可能的情況下,本公司將盡力通知旅客或代理旅行社任何的變更。
- 門票:
含行程中註明的參觀景點的主要入口門票、火車票、及遊輪船票。
- 領隊導遊:
含行程中註明的專業領隊導遊的服務,但所有自由行、城巿逍遙遊、順道遊以及特定旅遊目的地(例如:非洲)將由當地負責。
費用不包括:
- 購買陸上/遊輪產品,機票自理者,其由居住地至目的地的往返機票或交通;購買陸上/遊輪與國際段機票全套產品者,其由居住地至美國出境機場間的往返機票或交通;行程上不包括的餐食;保險費;因私人因素變更行程所引起的費用;因遲到或變更時間、酒店超收、任何第三方違約、疾病、天氣、罷工、政治、戰爭、檢疫、隔離、海關規定、機械故障、恐怖或犯罪行為,或其他人力不可抗拒的因素等,所引起的額外費用;給領隊、導遊、司機、或其他服務員的小費;一切純屬私人性質的費用,如簽證、護照、行李、電話、郵件、洗衣、酒、水、飲料等;航空公司隨時可能加徵的費用,包括(但不限於)手提行李、托運行李、行李超件、行李超重、選位劃位、Wi-Fi 上網費、機上餐飲或娛樂費用等。
一般規則:
- 未使用的部份 :
旅途中不論任何因素所造成的行程變更,其任何未使用的部份視同自動放棄,不得要求退款、變更或轉讓。*重要提示:如果您或您旅行同伴的 Covid-19 檢測呈陽性,以致無法繼續旅行或按原計劃返回美國,您必須負責其所產生的任何費用(例如: 機票 、酒店、交通、餐食、雜費等)。 請注意,本公司概不負責任何相關費用。
- 保證團費 :
手冊內(或網上)所列費用係依手冊付印(或網上公佈)時,美金與相關貨幣之兌換率為準。鑒於成本漲價、匯率浮動、艙位變動、或政府相關費用的調漲等各種因素,本公司保留在出發前調整費用之權利,但已繳清全額費用者不在此限。最新費用請查看本公司網站。
- 保證出發 :
保證出發的團體人數如各行程中所註明。當報名人數不足時,本公司有權取消出團、變更酒店、或取消全陪領隊,若取消出團必將無息退還全額團費。
- 2人 - PAK
- 4人 - PAF
- 10人 - 中國系列/南美系列
- 15人 - 歐洲系列/歐洲遊輪/埃及/以色列/約旦/土耳其/冰島
- 團體旅遊參與須知 :
未滿十八歲的旅客,必須有成人隨行監督,並負責其安全。名人假期致力於為每一位旅客提供安全、愉快又難忘的旅遊,我們歡迎所有的旅客,惟須注意下列事項:
- 旅客如有醫療問題或特殊情況需要協助,應於訂位時即告知名人假期,以便儘量在合理且可行的範圍內予以協助
- 旅客必須保證能勝任團體旅遊而不受其醫療或身體之影響。團體旅遊結合許多活動,諸如上下遊覽車(或船隻、飛機)、徒步往返遊覽車(或船隻)與酒店/餐廳/景點之間、長途步行、參觀遊覽等;除此之外,旅行期間,旅客(或其隨行夥伴)還必須能夠自行攜帶行李和個人物品,這可能包括上下樓梯、公共汽車、火車、遊輪等,或行進在不平或傾斜的道路上。旅客行前應切實瞭解旅遊內容,事先徵詢醫師自己是否適合長途旅行,酙酌自身健康狀況,慎重考慮。
- 名人假期謹守團體安全的原則。我們保留絕對的權利,得拒絕任何因身體或醫療問題而被視為不適於團體旅遊者。此外,旅途中旅客如因身體或醫療問題而危及自己或其他旅客之人身安全,有妨礙團體正常活動,破壞其他旅客之旅遊興緻,傷害、冒犯或騷擾其他旅客等行為,名人假期亦保留權利請其離團。
- 名人假期之代理旅行社、員工及第三方業者,無法提供旅客私人之必需品(諸如輪椅、助聽器、拐杖等等),亦無法提供旅客私人之協助(諸如攙扶上下車,或協助飲食、穿衣、如廁等等)。旅客如需要個別特殊之協助,則必須有專人隨行負責與照顧。
- 旅遊期間之行為: 旅客有責任聽從導遊之領導,遵守旅行所到之地的法律。旅客的舉止或行為如妨礙旅遊團之運作,或影響其他旅客之權益,名人假期保留拒絕其繼續參團之權利。不論任何原因,中途離團,其未完之行程、未使用的部份,均不予退款、變更或轉讓;所引起的額外費用,由旅客自理;離團後,旅客一切行動概與本公司無涉。 此外,旅客同意對下列情況全權負責及賠償,概與名人假期無涉。 (1) 您的隨行未成年旅客的行為在旅途中所造成的損失。(2) 您代表自己和同伴簽署了旅遊協議,但您的同伴卻否認授權予您代簽。
- 使用語言:
行程中的講解係以中文為主、輔以重點英譯(中國系列/歐洲系列/南美系列/PGE/PGET/ PIJ / PIJT),或全程英語(PAF/PAK)進行。
- 行李須知:
所有行李不論隨機托運或隨身攜帶、飛行或巴士,如有損壞、延誤、遺失或超重,其相關費用及風險概由旅客自行承擔。本公司建議旅客購買旅遊及行李保險。行李限額及費用因航空公司及飛行航線而異,且會隨時更改。部份航空公司會對托運行李、手提行李或超重行李收取額外費用。內陸航班的行李限額可能與國際航班的行李限額有所不同。最新的行李規定,請於出發前向所搭乘的航空公司查詢。旅遊巴士上,每位旅客僅限一件行李箱和一件手提行李,超出限額的部份將收取額外費用。
- 個人變更行程:
當旅客因私人因素變更既定之團體行程,如提早出發、延後返回、中途離團等,除須負擔所產生的額外的機票、酒店、接送等費用外,每一次變更並得收取手續費每人US$100。
- 其他手續費:
一旦訂位及行程確認後,在情況許可下,除第一次的變更免收手續費外,任何的後續變更均得收取手續費,每次每人US$50。俟所有機票及文件開出後,不再接受任何變更。旅客姓名變更僅適用於同一旅客的姓名拼寫更改。不得替換至他人之姓名。
- 旅遊文件/電子機票:
通常約於出發前21天左右以一般郵件寄出。要求隔夜快遞服務者,請事先通知並繳付額外費用;如由本公司代辦簽證,辦好簽證的護照屆時將與其他旅遊文件一起寄回給旅客。
- 護照/簽證:
- 旅行保險如果您因取消预訂而被收取了罰款,或您已提出旅行保險的索賠,您所支付的旅行保險費將恕不退還。 如果Peony Tours 取消了行程,而且超过“free look” period (Nationwide Post Departure Plan 為 10 天,STARR Cancellation Plan 為 14 天),保險公司無法全額退還您的旅行保險費用; 但是,您可以將所支付的保險费移至新的旅行日期,或者您將接收到保險公司按比例退還的部分保費。 詳情請參閱 Post Departure Travel Protection Plan page 和 Trip Cancellation Protection Plan了解更多信息。
- 逾期報名:若旅客於出發前60天內才報名(PRD, PRI - 100天),得立即繳清費用,除了機票差價概由旅客承擔外,並得收取附加費每人US$50。
- 兒童收費辦法:
適用於旅行期間為11歲或以下之兒童。
例外:PGE, PGET, PIJ, PIJT, PSZ, PRD, PRI 兒童收費與大人同。PAF 恕不接受12歲以下兒童報名。- 機票費用:收大人費用的90% (中國系列) 或100% (其他系列)。
- 陸上/遊輪的費用:
a) 若與兩大人共用一房,不加床,收大人費用的80% (中國系列/歐洲系列/PAK),或90% (PSA)。
b) 若與兩大人共用一房,但加床,收大人費用的90% (中國系列 ),或100% (其他系列)。
c) 若與一位大人共用一房,收大人費用的90% (中國系列),或100% (其他系列)。 - 十二歲或以上(指旅行期間),收費與大人同。
- 購物須知:
名人假期的領隊導遊樂意協助旅客在旅途中購物之需求,滿足旅客購物之樂趣;然而,任何後續問題有關貨物價格、品質或售後服務等,純屬旅客與商家之間,請購前仔細考量、購後自行負責。攜帶外國商品入境,請遵照美國海關規定( www.cbp.gov),任何問題概與本公司無涉。
- 隱私權政策:
本公司致力於保護客戶隱私權,報名時所蒐集的客戶個人資料,僅限用於本公司產品之運作,以及與事業伙伴如航空公司、船公司、酒店、地接社等的連繫,以提供更有效的服務;除非獲得客戶同意,否則我們絕不對外提供客戶個人資訊。
- 文責問題:
為服務習慣使用英文的旅客,本公司的旅遊手冊及網站備有簡單重點的英譯,應與中文版相互對照使用。儘管本公司竭盡所能的核實手冊或網站上信息之準確性,但恕無法對任何印刷錯誤、遺漏或無意中造成的疏失等負責。
- 其他:
有關航班取消、延誤、機場關閉、機械故障、氣候及其他旅行安全與保險問題,各巴士公司、火車、餐廳、酒店、商店、航空公司等,均有其專司條例直接對旅客負責,恕與本公司無涉。
CHARGEBACK DISPUTES
While we do accept major credit cards including Visa and Mastercard, travelers must provide to us a click authorization for every transaction for your trip. Your authorization is an agreement for us to charge your card and an acknowledgement and agreement to these terms and conditions including the cancellation terms. As such you agree not to make any improper chargebacks.
In certain cases, you can dispute charges with credit card companies ("chargebacks"). Before initiating a chargeback, we ask you first to call us to discuss any questions or concerns about our charges. We will work with you in attempting to resolve your concerns. By using our service to make a reservation, you accept and agree to our cancellation policy. Peony Tours retains the right to dispute any chargeback that is improper and recover any costs, including attorney’s fees related to improper chargebacks. Additionally, in the event of an improper chargeback, we retain the right to cancel any travel reservation related to that improper chargeback.
The following chargeback scenarios are improper, and we retain the right to investigate and rebut any such chargeback claims:
- Chargebacks resulting from non-cancellable reservations, whether or not the reservation is used.
- Chargebacks resulting from charges authorized by family, friends, associates or other third parties with direct access to your credit card. This does not include credit card fraud.
- Chargebacks arising from inconsistency or inaccuracy with regard to the supplier’s product description.
- Chargebacks resulting from force majeure or other circumstances that are beyond the control of Peony Tours.
- Chargebacks because you do not agree with the cancellation policy.
- Chargebacks resulting from dissatisfaction with any part of your tour and/or services received.
- Chargebacks resulting from confusion about a split charge payment.
Responsibility
Complete Agreement
These booking conditions, together with other terms incorporated into this contract referred to below, represent the entire agreement between the parties.
Changes
Peony Tours shall be responsible to the guest for providing the services and accommodations described on this website, except where they cannot be supplied, or the itinerary is amended due to delays, or other causes of whatever kind or nature beyond the companies control. In such circumstances, the operator will seek to supply comparable services, accommodations, and itineraries and there shall be no refunds in these circumstances.
Disclaimer of Liability
Neither Peony Tours, nor its operator, nor its agents, employees or affiliated entities, (“released parties”) shall be responsible or liable for cancellations, acts of other service providers, diversions or substitutions of equipment or any act, variation or postponement, omission or default by air carriers, land carriers, hoteliers, or hotels, transportation companies, or any other persons providing services, accommodations to guests including any results thereof, such as changes in services, accommodations or facilities. Nor shall they be liable for loss or damage to baggage or property, or for injury, illness or death, or for any damages or claims whatsoever arising from loss, negligence or delay, from the act, error, omission, default, or negligence of any person not its direct employee or under its exclusive control, including any act, error or omission, default, or negligence, of any country, government, or governmental authority, officer or employee. The released parties shall not be liable for indirect, special or consequential damages.
Additional Risks
Additional risks and dangers may arise including, but not limited to, hazards of traveling in undeveloped areas, hazards of travel by boat, train, automobile, aircraft and other means of conveyance, animal interactions, forces of nature, civil unrest, hazardous local customs and practices, differing levels of sanitation, differing health and safety standards, risks associated with water, food, plants, insects and differing wildlife regulation, accident and illness in areas lacking means of rapid evacuation or medical facilities. These risks do not form an exhaustive list but are examples of some of the many kinds of risk. You are voluntarily participating in these activities with the knowledge that there are significant dangers involved, and you hereby agree to accept any and all risks. As lawful consideration for the agreement with Peony Tours to participate in such guided tours and associated activities you agree you will not make a claim against Peony Tours, its related companies or personnel, or sue for bodily injury, emotional trauma, death, property loss or damage, or other loss, cost or expense, however caused, as a result of, or relating to your contracting for, traveling to or from, or in any and every other way participating in a guided tour. You release Peony Tours, its related companies and its personnel from any and all claims, known and unknown, arising from contracting for, traveling to and from and in any and every way participating in a guided tour. This release of liability and assumption of risk agreement is entered into on behalf of you and all members of your family and party, also including minors accompanying you. This agreement also binds your heirs, legal representatives, and assigns.
Arbitration as Exclusive Dispute Resolution, Waiver of Trial by Jury, and Class Action Waiver
You agree to present any claims against us within ninety (90) days after the Tour ends and to file any suit within one (1) year of the incident, and you acknowledge that this expressly limits the applicable statute of limitations to one (1) year. In lieu of litigation and jury trials, each of which is expressly waived, any dispute concerning, relating or referring to this Travel Agreement, the brochure, or any other literature concerning your trip or the Tour shall be resolved on a confidential basis exclusively by binding arbitration in Los Angeles, California according to the then existing commercial rules of the American Arbitration Association. Any decision or award as a result of any such arbitration proceeding shall be in writing and shall provide an explanation for all conclusions of law and fact and shall include the assessment of costs, expenses, and reasonable attorneys' fees. Any such arbitration shall be conducted by an arbitrator experienced in the travel industry and shall include a written record of the arbitration hearing. The parties reserve the right to object to any individual who shall be employed by or affiliated with a competing organization or entity. An award of an arbitration may be confirmed in a court of competent jurisdiction. Such proceedings will be governed by the substantive law of the State of California. The arbitrator(s) and not any federal, state, or local court or agency shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, conscionability, or formation of this Travel Agreement, including but not limited to any claim that all or any part of this Travel Agreement is void or voidable.
You agree to the exclusive resolution of disputes you may have against Peony Tours is through individual arbitration on your own behalf instead of through any class action. Even if the applicable law provides otherwise, you agree that any arbitration against Peony Tours whatsoever shall be litigated by you and not as a member of any class or as part of a class action, and you expressly agree to waive any law entitling you to participate in a class action. The general conditions under which you agree to utilize the services of Peony Tours may not be amended in any way, except in writing, by an authorized officer of Peony Tours. By utilizing the services of Peony Tours, you agree that the exclusive venue for all claims shall be the County of Los Angeles, State of California, and such claims shall be determined according to the laws and jurisdiction of the State of California.
Airfare Policy
- All Airfares purchased through Peony Tours for travel beginning in the United States are provided by air carriers who are independent operators and are not owned, managed or operated by Peony Tours. Your airline ticket is a contract between you and the air carrier only. By purchasing your air services through Peony Tours you agree to waive all liability to Peony Tours for such air services. Peony Tours is in no way responsible for airline cancellations, reschedules, or delays to a flight for any reason whatsoever. If you purchase air through Peony Tours, we will try to assist you in making new arrangements, providing you have not already checked in with your airline carrier for your first flight segment.
- If you have already checked in you must liaise directly with your airline to reach your destination or to make any alternate arrangements including amendments to return services. Please be advised that airline fees will usually apply for modifications to air schedules not related to airline imposed flight cancellations, reschedules or delays. These fees will be payable to the airline directly at time of request. If you miss your departure flight or connection, it is your responsibility to work with the airline on which you are ticketed to reach your destination. No refunds will be provided by Peony Tours for any portion of the trip missed due to canceled, rescheduled or delayed flights after airport check-in, nor is Peony Tours responsible for any additional expenses you may incur prior to joining your trip if you miss your departure flight or flight connection
- For airfares purchased through Peony Tours, if any air schedule requires an overnight stay in a gateway city, Peony Tours can assist you with hotel reservations; notwithstanding this, the cost of the overnight stay (including but not limited to hotel and meals) is at your expense. Air routings are subject to availability. Routings are not guaranteed and are subject to change at any time. If you make your own flight arrangements, Peony Tours will not be responsible for any loss resulting from cancellation or changes in international gateways, itineraries or travel dates. We strongly advise that you check the airline’s terms & conditions regarding penalties for changes prior to purchasing airline tickets.
- Under the Secure Flight Program enacted by the U.S. Department of Homeland Security, the Transportation Security Administration (TSA) requires airlines to collect information from you for the purposes of watch list matching. TSA may share information you provide with law enforcement or intelligence agencies or others under its published system of records notice. At time of booking a vacation with air reservations, Peony Tours will collect the required information and add to your air booking to pass to the airline(s) for the Secure Flight Program. The information includes your full name (as it appears on photo ID used for travel), date of birth, gender and redress number (if available). Failure to provide the required TSA information at time of booking will result in the loss of confirmed flights and airfare price as this information is required for ticketing. Rebooking lost airfare is subject to schedule availability at time of rebooking and may result in alternate flight schedules and/or increases in airfare price. Any increase in airfare price is payable by you.
旅遊協議──您的協議 免責聲明 旅遊安全 訂位及取消辦法 訂位及訂金 繳清餘款 取消及退款辦法 費用包括 團體經典系列費用 旅館 餐食 觀光 門票 領隊導遊 費用不包括 |
一般規則 未使用的部份 保證團費 保證出發 團體旅遊參與須知 語言 行李須知 個人變更行程 其他手續費 旅遊文件/電子機票 護照/簽證 兒童收費辦法 購物須知 隱私權聲明 文責問題 |
旅遊協議──您的協議
您的旅遊協議是與 Peony Tours (勵馳旅遊Ritz Tours Inc的子公司)簽訂的。本公司(甲方)一旦接受顧客(乙方)之旅遊訂位,並收到乙方之訂位訂金,雙方即達成此項具法律約束力的旅遊協議。乙方同意詳閱此協議,並接受協議中之條款及約定,允許甲方依照其隱私權政策使用乙方之相關信息。根據協議中之條款及約定,甲方保留以下之權利取消乙方的預訂、退還乙方的訂金、拒絕簽發或撤銷確認。
旅遊安全
旅遊安全是全球共同關切的嚴肅議題。世界各地隨時有各種情況發生,加上各國政府針對這些情況所發佈的「旅遊忠告」,可能迫使甲方改變行程,甚或取消行程。乙方同意接受旅遊期間萬一因安全顧慮所帶來的困擾和不便。
訂位及取消辦法:
- 訂位及訂金:
旅客應提供有效旅行證件辦理報名及訂位手續,同時繳納訂金每人US$300,本公司將依據護照上的姓名開具所有文件或機票等。必要時本公司有權要求支付機票訂金。
- 繳清餘款:
- 不含機票 (Land Only / Land & Cruise Packages): 餘款須於出發日期60天以前交清 (例外:PRD, PRI - 100天);如未於規定期限前交清,本公司有權取消訂位並收取規定之取消費用;如報名時距離出發日期不足60天 (例外:PRD, PRI - 100天),須立即付清全額費用。
- 含機票 (Land & Air Packages): 餘款須於出發日期60天 (例外:PRD, PRI - 100天) 以前交清,但必要時本公司有權要求更早支付機票的費用。當旅客出發前60天內 (例外:PRD, PRI - 100天) 才報名,得立即繳清全額費用;如餘款未於規定期限前交清,本公司有權取消所有訂位並收取規定之取消費用,或逕行取消機票的部份而改為不含機票。逾期付款,本公司將收取費用每人每次US$50。
- 取消及退款辦法:
- 取消一般訂位時,本公司將收取每人費用如下:
- $100 出發日期前120天或以上取消者
- $200 出發日期前60~119天取消者
- $300 出發日期前30~59天取消者
- $500 出發日期前15~29天取消者
- $1000 出發日期前3~14天取消者
- 100%的團費 出發日期前48小時內取消,含出發當日没有出現者
- 取消PRD, PRI 訂位時,本公司將收取每人費用如下:
- US$100 出發日期前181天或以上取消者
- US$300 出發日期前101~180天取消者
- 50%的團費 出發日期前30~100天取消者
- 100%的團費 出發日期前0~29天取消者,含出發當日没有出現者
- 取消PNI 訂位時,本公司將收取每人費用如下:
- US$300 出發日期前60天或以上取消者
- 50%的團費 出發日期前30~59天取消者
- 100%的團費 出發日期前0~29天取消者,含出發當日没有出現者
- 取消方式:取消訂位限以親自送達,或郵遞、電子郵件、傳真等書面通知方式辦理,恕不接受口頭或電話等方式辦理。
- 第三方之罰款或費用:不論在出發日期前多久,若取消或變更訂位時機票、酒店、船票、火車票或其他第三方之訂位已開具,或已與相關單位作最後確認,在此情況下,除本公司規定之罰款外,並得按上述第三方之規定收取手續費及罰款。
- 單房加價:若原定兩人共用一房,其中一人因故取消,另一人因此得以單獨佔用一房者須承擔所產生的單房加價。
- 機票:一旦訂位確認,本公司收到訂金後,有權立即開具機票。
- 額外安排:若旅客因個人因素,而要求相關單位作額外安排,所衍生的費用悉由旅客自付,而且一旦確認後,倘有更改,得收取該項費用全額以為罰款。
- 取消一般訂位時,本公司將收取每人費用如下:
費用包括:(費用以每人計,以美金為準)
- 機票
A. 含機票(Land & Air Packages): 指同時購買陸上/遊輪產品以及國際段機票者。
- 含由行程中註明之美國國內機場出發的國際段經濟艙來回團體機票及行程之中段機票。
- 由美國其他城巿出發,其美國境內的機票加價請洽本公司。
- 本公司保留為團體決定使用或更改國際段航空公司及航線的權利,不另行通知。旅客選擇購買自己的美國國內段機票,其費用及風險概由旅客自行承擔。
- 所含機票費用內包括航空公司燃油附加費及機票稅、機場稅及政府費用等,係依各相關單位於手冊付印或網站上載時所公佈,但相關單位有權隨時調整,概由旅客自行承擔(已繳清全額費 用者不在此限)。報名時,請上本公司網站查詢最新費用。
- 所含機票費用不包括航空公司任何行李費用或預先劃位費用。旅客如需預先劃位,請自行聯絡航空公司並繳納相關費用。
- 為加強保障公眾的健康與安全,防止傳染病毒,有些目的地國家實施「飛機滅蟲」(機艙滅蟲)的規定。查詢這些國家的名單,請看美國交通部網站: https://www.transportation.gov/airconsumer/spray.
- 更多本公司機票規定,請點擊「機票政策」。
B. 不含機票(Land Only / Land & Cruise Packages):僅購買陸上/遊輪產品;如無特別註明,機票完全自理者。- 由原居地至目的地的往返機票概由旅客自理。購票前,須查明行程開始及結束的城巿和機場、抵達及離開的日期和時間等。
- 本公司提供之特惠機票一般須出發60天以前(PRD, PRI - 100天)購買,請來電洽詢。
- 原僅購買「陸上/遊輪產品」(Land Only / Land & Cruise Packages) 的旅客,可在出發前100天或以上更改為「陸上/遊輪+國際段機票全套產品」(Land + Air Packages),免支付機票附加費;如在出發前60 - 99天內更改,則需支付機票附加價。在本公司確認團體確定成行之前,請勿購買任何機票。
- 機票自理者,本公司恕不提供行程抵達的接機(機場至酒店)或行程結束的送機(酒店至機場)服務。
酒店入住時間:下午2:00 - 4:00以後
酒店退房時間:上午10:00 - 11:00以前
(入住及退房時間因酒店而異)
- 旅館:
- 旅館住宿以兩人一房為原則(單床或雙床)。部份旅館有每房最高人數限制,尤其歐洲旅館房間及床位一般均不如美國寬敞,如欲三人使用一房,請報名時詳洽本公司。
- 旅客單獨使用一個房間,除團費外尚須繳交單人房加價。恕本公司無法代旅客安排室友。
- 在特殊情況下(加車、加團或旅館超賣等),表列旅館不能使用時,本公司有權以其他同等級旅館取代,恕不另行通知。
- 餐食:
含行程中註明的餐食,於旅館、當地餐廳、飛機上或船上供應。視行程實際狀況之需要,部份城巿屆時或以午餐取代晚餐。如無特別註明,飲料概由旅客自理。
- 觀光:
本公司致力於提供行程中註明之所有觀光遊覽,但最終實際安排將由本公司領隊導遊及當地接待單位視實際狀況而決定。在極少數可能超出本公司所能控制範圍的情況下,例如天氣狀況、航班、時間、安全、疾病、示威、罷工、政治、戰爭或其他人力不可抗拒的因素,行程可能被迫作相應之調整。在可能的情況下,本公司將盡力通知旅客或代理旅行社任何的變更。
- 門票:
含行程中註明的參觀景點的主要入口門票、火車票、及遊輪船票。
- 領隊導遊:
含行程中註明的專業領隊導遊的服務,但所有自由行、城巿逍遙遊、順道遊以及特定旅遊目的地(例如:非洲)將由當地負責。
費用不包括:
- 購買陸上/遊輪產品,機票自理者,其由居住地至目的地的往返機票或交通;購買陸上/遊輪與國際段機票全套產品者,其由居住地至美國出境機場間的往返機票或交通;行程上不包括的餐食;保險費;因私人因素變更行程所引起的費用;因遲到或變更時間、酒店超收、任何第三方違約、疾病、天氣、罷工、政治、戰爭、檢疫、隔離、海關規定、機械故障、恐怖或犯罪行為,或其他人力不可抗拒的因素等,所引起的額外費用;給領隊、導遊、司機、或其他服務員的小費;一切純屬私人性質的費用,如簽證、護照、行李、電話、郵件、洗衣、酒、水、飲料等;航空公司隨時可能加徵的費用,包括(但不限於)手提行李、托運行李、行李超件、行李超重、選位劃位、Wi-Fi 上網費、機上餐飲或娛樂費用等。
一般規則:
- 未使用的部份 :
旅途中不論任何因素所造成的行程變更,其任何未使用的部份視同自動放棄,不得要求退款、變更或轉讓。*重要提示:如果您或您旅行同伴的 Covid-19 檢測呈陽性,以致無法繼續旅行或按原計劃返回美國,您必須負責其所產生的任何費用(例如: 機票 、酒店、交通、餐食、雜費等)。 請注意,本公司概不負責任何相關費用。
- 保證團費 :
手冊內(或網上)所列費用係依手冊付印(或網上公佈)時,美金與相關貨幣之兌換率為準。鑒於成本漲價、匯率浮動、艙位變動、或政府相關費用的調漲等各種因素,本公司保留在出發前調整費用之權利,但已繳清全額費用者不在此限。最新費用請查看本公司網站。
- 保證出發 :
保證出發的團體人數如各行程中所註明。當報名人數不足時,本公司有權取消出團、變更酒店、或取消全陪領隊,若取消出團必將無息退還全額團費。
- 2人 - PAK
- 4人 - PAF
- 10人 - 中國系列/南美系列
- 15人 - 歐洲系列/歐洲遊輪/埃及/以色列/約旦/土耳其/冰島
- 團體旅遊參與須知 :
未滿十八歲的旅客,必須有成人隨行監督,並負責其安全。名人假期致力於為每一位旅客提供安全、愉快又難忘的旅遊,我們歡迎所有的旅客,惟須注意下列事項:
- 旅客如有醫療問題或特殊情況需要協助,應於訂位時即告知名人假期,以便儘量在合理且可行的範圍內予以協助
- 旅客必須保證能勝任團體旅遊而不受其醫療或身體之影響。團體旅遊結合許多活動,諸如上下遊覽車(或船隻、飛機)、徒步往返遊覽車(或船隻)與酒店/餐廳/景點之間、長途步行、參觀遊覽等;除此之外,旅行期間,旅客(或其隨行夥伴)還必須能夠自行攜帶行李和個人物品,這可能包括上下樓梯、公共汽車、火車、遊輪等,或行進在不平或傾斜的道路上。旅客行前應切實瞭解旅遊內容,事先徵詢醫師自己是否適合長途旅行,酙酌自身健康狀況,慎重考慮。
- 名人假期謹守團體安全的原則。我們保留絕對的權利,得拒絕任何因身體或醫療問題而被視為不適於團體旅遊者。此外,旅途中旅客如因身體或醫療問題而危及自己或其他旅客之人身安全,有妨礙團體正常活動,破壞其他旅客之旅遊興緻,傷害、冒犯或騷擾其他旅客等行為,名人假期亦保留權利請其離團。
- 名人假期之代理旅行社、員工及第三方業者,無法提供旅客私人之必需品(諸如輪椅、助聽器、拐杖等等),亦無法提供旅客私人之協助(諸如攙扶上下車,或協助飲食、穿衣、如廁等等)。旅客如需要個別特殊之協助,則必須有專人隨行負責與照顧。
- 旅遊期間之行為: 旅客有責任聽從導遊之領導,遵守旅行所到之地的法律。旅客的舉止或行為如妨礙旅遊團之運作,或影響其他旅客之權益,名人假期保留拒絕其繼續參團之權利。不論任何原因,中途離團,其未完之行程、未使用的部份,均不予退款、變更或轉讓;所引起的額外費用,由旅客自理;離團後,旅客一切行動概與本公司無涉。 此外,旅客同意對下列情況全權負責及賠償,概與名人假期無涉。 (1) 您的隨行未成年旅客的行為在旅途中所造成的損失。(2) 您代表自己和同伴簽署了旅遊協議,但您的同伴卻否認授權予您代簽。
- 使用語言:
行程中的講解係以中文為主、輔以重點英譯(中國系列/歐洲系列/南美系列/PGE/PGET/ PIJ / PIJT),或全程英語(PAF/PAK)進行。
- 行李須知:
所有行李不論隨機托運或隨身攜帶、飛行或巴士,如有損壞、延誤、遺失或超重,其相關費用及風險概由旅客自行承擔。本公司建議旅客購買旅遊及行李保險。行李限額及費用因航空公司及飛行航線而異,且會隨時更改。部份航空公司會對托運行李、手提行李或超重行李收取額外費用。內陸航班的行李限額可能與國際航班的行李限額有所不同。最新的行李規定,請於出發前向所搭乘的航空公司查詢。旅遊巴士上,每位旅客僅限一件行李箱和一件手提行李,超出限額的部份將收取額外費用。
- 個人變更行程:
當旅客因私人因素變更既定之團體行程,如提早出發、延後返回、中途離團等,除須負擔所產生的額外的機票、酒店、接送等費用外,每一次變更並得收取手續費每人US$100。
- 其他手續費:
一旦訂位及行程確認後,在情況許可下,除第一次的變更免收手續費外,任何的後續變更均得收取手續費,每次每人US$50。俟所有機票及文件開出後,不再接受任何變更。旅客姓名變更僅適用於同一旅客的姓名拼寫更改。不得替換至他人之姓名。
- 旅遊文件/電子機票:
通常約於出發前21天左右以一般郵件寄出。要求隔夜快遞服務者,請事先通知並繳付額外費用;如由本公司代辦簽證,辦好簽證的護照屆時將與其他旅遊文件一起寄回給旅客。
- 護照/簽證:
- 旅行保險如果您因取消预訂而被收取了罰款,或您已提出旅行保險的索賠,您所支付的旅行保險費將恕不退還。 如果Peony Tours 取消了行程,而且超过“free look” period (Nationwide Post Departure Plan 為 10 天,STARR Cancellation Plan 為 14 天),保險公司無法全額退還您的旅行保險費用; 但是,您可以將所支付的保險费移至新的旅行日期,或者您將接收到保險公司按比例退還的部分保費。 詳情請參閱 Post Departure Travel Protection Plan page 和 Trip Cancellation Protection Plan了解更多信息。
- 逾期報名:若旅客於出發前60天內才報名(PRD, PRI - 100天),得立即繳清費用,除了機票差價概由旅客承擔外,並得收取附加費每人US$50。
- 兒童收費辦法:
適用於旅行期間為11歲或以下之兒童。
例外:PGE, PGET, PIJ, PIJT, PSZ, PRD, PRI 兒童收費與大人同。PAF 恕不接受12歲以下兒童報名。- 機票費用:收大人費用的90% (中國系列) 或100% (其他系列)。
- 陸上/遊輪的費用:
a) 若與兩大人共用一房,不加床,收大人費用的80% (中國系列/歐洲系列/PAK),或90% (PSA)。
b) 若與兩大人共用一房,但加床,收大人費用的90% (中國系列 ),或100% (其他系列)。
c) 若與一位大人共用一房,收大人費用的90% (中國系列),或100% (其他系列)。 - 十二歲或以上(指旅行期間),收費與大人同。
- 購物須知:
名人假期的領隊導遊樂意協助旅客在旅途中購物之需求,滿足旅客購物之樂趣;然而,任何後續問題有關貨物價格、品質或售後服務等,純屬旅客與商家之間,請購前仔細考量、購後自行負責。攜帶外國商品入境,請遵照美國海關規定( www.cbp.gov),任何問題概與本公司無涉。
- 隱私權政策:
本公司致力於保護客戶隱私權,報名時所蒐集的客戶個人資料,僅限用於本公司產品之運作,以及與事業伙伴如航空公司、船公司、酒店、地接社等的連繫,以提供更有效的服務;除非獲得客戶同意,否則我們絕不對外提供客戶個人資訊。
- 文責問題:
為服務習慣使用英文的旅客,本公司的旅遊手冊及網站備有簡單重點的英譯,應與中文版相互對照使用。儘管本公司竭盡所能的核實手冊或網站上信息之準確性,但恕無法對任何印刷錯誤、遺漏或無意中造成的疏失等負責。
- 其他:
有關航班取消、延誤、機場關閉、機械故障、氣候及其他旅行安全與保險問題,各巴士公司、火車、餐廳、酒店、商店、航空公司等,均有其專司條例直接對旅客負責,恕與本公司無涉。
CHARGEBACK DISPUTES
While we do accept major credit cards including Visa and Mastercard, travelers must provide to us a click authorization for every transaction for your trip. Your authorization is an agreement for us to charge your card and an acknowledgement and agreement to these terms and conditions including the cancellation terms. As such you agree not to make any improper chargebacks.
In certain cases, you can dispute charges with credit card companies ("chargebacks"). Before initiating a chargeback, we ask you first to call us to discuss any questions or concerns about our charges. We will work with you in attempting to resolve your concerns. By using our service to make a reservation, you accept and agree to our cancellation policy. Peony Tours retains the right to dispute any chargeback that is improper and recover any costs, including attorney’s fees related to improper chargebacks. Additionally, in the event of an improper chargeback, we retain the right to cancel any travel reservation related to that improper chargeback.
The following chargeback scenarios are improper, and we retain the right to investigate and rebut any such chargeback claims:
- Chargebacks resulting from non-cancellable reservations, whether or not the reservation is used.
- Chargebacks resulting from charges authorized by family, friends, associates or other third parties with direct access to your credit card. This does not include credit card fraud.
- Chargebacks arising from inconsistency or inaccuracy with regard to the supplier’s product description.
- Chargebacks resulting from force majeure or other circumstances that are beyond the control of Peony Tours.
- Chargebacks because you do not agree with the cancellation policy.
- Chargebacks resulting from dissatisfaction with any part of your tour and/or services received.
- Chargebacks resulting from confusion about a split charge payment.
Responsibility
Complete Agreement
These booking conditions, together with other terms incorporated into this contract referred to below, represent the entire agreement between the parties.
Changes
Peony Tours shall be responsible to the guest for providing the services and accommodations described on this website, except where they cannot be supplied, or the itinerary is amended due to delays, or other causes of whatever kind or nature beyond the companies control. In such circumstances, the operator will seek to supply comparable services, accommodations, and itineraries and there shall be no refunds in these circumstances.
Disclaimer of Liability
Neither Peony Tours, nor its operator, nor its agents, employees or affiliated entities, (“released parties”) shall be responsible or liable for cancellations, acts of other service providers, diversions or substitutions of equipment or any act, variation or postponement, omission or default by air carriers, land carriers, hoteliers, or hotels, transportation companies, or any other persons providing services, accommodations to guests including any results thereof, such as changes in services, accommodations or facilities. Nor shall they be liable for loss or damage to baggage or property, or for injury, illness or death, or for any damages or claims whatsoever arising from loss, negligence or delay, from the act, error, omission, default, or negligence of any person not its direct employee or under its exclusive control, including any act, error or omission, default, or negligence, of any country, government, or governmental authority, officer or employee. The released parties shall not be liable for indirect, special or consequential damages.
Additional Risks
Additional risks and dangers may arise including, but not limited to, hazards of traveling in undeveloped areas, hazards of travel by boat, train, automobile, aircraft and other means of conveyance, animal interactions, forces of nature, civil unrest, hazardous local customs and practices, differing levels of sanitation, differing health and safety standards, risks associated with water, food, plants, insects and differing wildlife regulation, accident and illness in areas lacking means of rapid evacuation or medical facilities. These risks do not form an exhaustive list but are examples of some of the many kinds of risk. You are voluntarily participating in these activities with the knowledge that there are significant dangers involved, and you hereby agree to accept any and all risks. As lawful consideration for the agreement with Peony Tours to participate in such guided tours and associated activities you agree you will not make a claim against Peony Tours, its related companies or personnel, or sue for bodily injury, emotional trauma, death, property loss or damage, or other loss, cost or expense, however caused, as a result of, or relating to your contracting for, traveling to or from, or in any and every other way participating in a guided tour. You release Peony Tours, its related companies and its personnel from any and all claims, known and unknown, arising from contracting for, traveling to and from and in any and every way participating in a guided tour. This release of liability and assumption of risk agreement is entered into on behalf of you and all members of your family and party, also including minors accompanying you. This agreement also binds your heirs, legal representatives, and assigns.
Arbitration as Exclusive Dispute Resolution, Waiver of Trial by Jury, and Class Action Waiver
You agree to present any claims against us within ninety (90) days after the Tour ends and to file any suit within one (1) year of the incident, and you acknowledge that this expressly limits the applicable statute of limitations to one (1) year. In lieu of litigation and jury trials, each of which is expressly waived, any dispute concerning, relating or referring to this Travel Agreement, the brochure, or any other literature concerning your trip or the Tour shall be resolved on a confidential basis exclusively by binding arbitration in Los Angeles, California according to the then existing commercial rules of the American Arbitration Association. Any decision or award as a result of any such arbitration proceeding shall be in writing and shall provide an explanation for all conclusions of law and fact and shall include the assessment of costs, expenses, and reasonable attorneys' fees. Any such arbitration shall be conducted by an arbitrator experienced in the travel industry and shall include a written record of the arbitration hearing. The parties reserve the right to object to any individual who shall be employed by or affiliated with a competing organization or entity. An award of an arbitration may be confirmed in a court of competent jurisdiction. Such proceedings will be governed by the substantive law of the State of California. The arbitrator(s) and not any federal, state, or local court or agency shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, conscionability, or formation of this Travel Agreement, including but not limited to any claim that all or any part of this Travel Agreement is void or voidable.
You agree to the exclusive resolution of disputes you may have against Peony Tours is through individual arbitration on your own behalf instead of through any class action. Even if the applicable law provides otherwise, you agree that any arbitration against Peony Tours whatsoever shall be litigated by you and not as a member of any class or as part of a class action, and you expressly agree to waive any law entitling you to participate in a class action. The general conditions under which you agree to utilize the services of Peony Tours may not be amended in any way, except in writing, by an authorized officer of Peony Tours. By utilizing the services of Peony Tours, you agree that the exclusive venue for all claims shall be the County of Los Angeles, State of California, and such claims shall be determined according to the laws and jurisdiction of the State of California.